Problem with Your Transaction?
SheenPay Private Limited,
National Science and Technology Park,
Sector H-12, Islamabad Pakistan
Phone: 051-884-7778
Email: hello@sheenpay.pk
- Download our app and submit the application form.
- After your application has been approved, choose a product on our app.
- At checkout, pay the first installment.
- We’ll ship the product to your address.
- You’ll pay the remaining three installments every 30 days.
- You pay exactly the product price shown on the website.
- There are no hidden charges, no service fees, and no markup.
- The total cost is simply divided into 4 equal monthly installments.
You’ll need to prepare and submit the following documents:
- CNIC
- Educational documents (if applicable)
- Proof of income (salary slip, business proof, or bank statement)
- A recent utility bill
- You’ll receive confirmation of approval
- A credit limit will be assigned to your account
- You can choose a product within that limit from the app
- At checkout, you’ll pay the first installment
- Once the payment is confirmed, your product will be shipped
If your application is not approved, it could be due to the following reasons:
- Incomplete or inaccurate documents
- Unverified income proof
- Previous negative credit/payment history
- Application details not matching our eligibility criteria
You're welcome to reapply after resolving the issue. Rejection today doesn’t mean you won’t be eligible in the future. For support, feel free to contact us at hello@sheenpay.pk.
Installments can be paid directly through the SheenPay app. We currently accept the following payment method:
- Bank Transfer
More payment options will be added soon.
Yes. You can pay any installment in advance without any penalty. To pay early, open the SheenPay app, go to the Installments, and tap “Pay Now.”
If you miss a payment:
- Your SheenPay account may be suspended
- Your device may be locked
These reminders appear when a payment is due or overdue on an active installment plan.
To make your payment:
- Open the SheenPay app
- Go to Account > Installment Calendar
- Tap Pay Now
If you've already paid, you may ignore the message. For any issues, contact hello@sheenpay.pk
No, the person who placed the order must receive it.
- You must be present at the time of delivery
- You must show your original CNIC to the delivery hero
When locked:
- Some phone functions will be restricted
- You can unlock it by paying the installment and contacting support
If your financed phone is offline for more than 72 hours while a payment is overdue, it will lock automatically. To unlock it:
- Reconnect the phone to the internet
- Pay your pending installment
- Contact support if needed
You can reach us through:
- Email: hello@sheenpay.pk
- Call: 051-884-7778
Please include:
- Your SheenPay account details
- Order number
- Clear explanation of your issue
- Screenshots or supporting documents
- Simple issues: 24–48 hours
- Issues needing investigation: up to 15 working days
- Third-party issues: up to 30 working days
You’ll receive a complaint ID to track the progress.
Your Voice Matters
At SheenPay, we are dedicated to delivering the highest standards of service and ensuring your satisfaction. If you have any feedback, complaints, or concerns, please don’t hesitate to contact us. We’re here to help and value your input.